TERMS & CONDITIONS
SHIPPING & DELIVERY
All domestic orders will be processed and shipped within 1-2 days out of Sag Harbor NY with USPS. This excludes holidays and weekends.
We offer FREE Domestic shipping (3-8 business days) on orders over $150. All orders under $150 will be charged a flat rate of $9.50. We are happy to offer Priority Shipping with USPS for a flat rate of $16 (1-3 business days). Next business day shipping will be a flat rate of $35.
All orders are trackable via USPS. Once the order has been delivered and scanned by USPS it will be considered the sole responsibility and property of the customer.
All international orders will be processed and shipped within 1-2 days out of Sag Harbor NY with DHL Worldwide Express. This excludes holidays and weekends.
We offer a flat rate of $50 on all international orders.
All international orders are final sale.
RETURN / EXCHANGE POLICY
The Little Red Planet wants you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return 14 days from the date of receipt for store credit only. All merchandise must be returned in the same condition as received with the original packaging and tags attached.
If you would like to return an item, please email us at firstname.lastname@example.org and we will send you a return shipping label.
There are no returns or exchanges on SALE items or INTERNATIONAL orders.
Sometimes packages can take a little while to get back to us, so please allow 7 days for us to process your return from the time you send your return. As soon as we receive please allow 2 business days.
We are unable to directly EXCHANGE an item at the time of processing your return. If you wish to exchange an item please place a new order with us online (subject to availability). Then please ship back the incorrect item and a refund will be issued once received.
At The Little Red Planet, your right to privacy is very important to us. Below are the guidelines we use for protecting the information you provide us during a visit to our site.
When you place an order with us your credit card information is processed through Stripe and is compliant with Payment Card Industry Data Security Standards which we do not have access to. The credit card information is encrypted using secure socket layer technology (SSL) and stored with en AES-256 encryption.
Any personal information you provide to us on our website when you register or update an account, shop online or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the My Account page.
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
If you provide your email in the US, we may send you emails of a promotional nature from time to time. If you do not want to receive such mailings, simple let us know via email. If you are a EU resident your email will not be added to our mailing list unless you manually opt it in as per the new EU regulation.
At The Little Red Planet, we use Google Analytics and Cookies to help improve your shopping experience by keeping track of your preferences, shopping cart, and other information that will help us serve you better. A cookie is a small data file that is automatically sent to your web browser from a web server and stored on your computer’s hard drive. They help you navigate our site more easily. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
This Web site is owned and operated by The Little Red Planet LLC.